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Contact Us

101 Dudley Street
Providence, RI 02905
P: (401) 274-1100

Patient Information

While you are in the hospital, your family and friends can call (401) 274-1122, ext. 43100 to learn if you are a patient here. Due to the Patient Privacy Act, we do not give out specific information regarding your care or condition. If do not want any information released, tell your doctor or primary nurse.

Length of Your Hospital Stay

Hospital stays are relatively short. This is not dictated by you or the hospital, but by your medical condition and health insurance plan. Discharge time is by 11 a.m. Arrange transportation in advance so you will be ready to go home.

Visiting Hours

Visiting hours are from 9 a.m. to 9 p.m. Children of the patient (siblings of the newborn) are welcome when visiting with a banded support person. A maximum of six people may visit at one time, including the banded support people and children of the patient. However, all visitors need to check in and receive an identification badge before visiting a friend or loved one. In the labor room, only your designated support persons, up to three people maximum, are allowed.

Who's at the door?

In the short time you're a patient at Women & Infants, you can expect a variety of people who visit your room to support you during your stay. Family and friends will want to see you, but staff at the hospital must also check-in to make sure you have all the information and support you need.

The following people may stop in your room while you're here:

  • Nurses or nursing assistants check on you hourly to make sure you are safe, comfortable and have everything you need. Nursing instructors may also ask permission for a nursing student to aid in your care.
  • Nurse managers or hospital administrators may stop by to make sure you are happy with your stay and the care you are receiving.
  • Physicians and midwives will monitor your recovery and discuss ongoing care and your transition home.
  • Lactation consultants will help you if you are breastfeeding.
  • Housekeepers will keep your room and bathroom clean.
  • Food and Nutrition staff will deliver your meals, assist with ordering meals, and obtain feedback on your dining experience.
  • Visiting nurses representative will check in to talk about setting up a possible visit in your home after discharge, if eligible.
  • Social services representative will see you on a referral basis to explain community services.
  • Chaplains may visit to offer spiritual support.
  • Research study assistants will discuss studies that are recruiting patients.
  • Photographers from Mom365 will take your baby's first portrait.
  • Business Office representative may explain payment for your hospital stay, if needed.

Please be aware that we do have visitation signs that can be placed on your door if you want to limit visitors to support your rest and recovery.

Hospital Safety

The hospital follows measures to protect your safety, including:

  • Having staff identify patients by asking their name and checking the identification bracelet.
  • Having staff mark the procedure/surgery site.
  • Having staff ask what procedure you are having.

Hand washing is the best way to prevent passing colds or infection. Everyone, including children, should wash their hands using soap and water if visibly dirty, or use the hand-gel dispensers located throughout the hospital.

Electronic devices—such as heating or cooking devices, electric fans, portable air conditioners, and coffee pots—are prohibited in the hospital so we can maintain a safe environment for everyone.

Women & Infants is not responsible for lost or damaged electronic devices.

Patient Representative

To help promote patient- and family-centered care throughout your hospital experience, Women & Infants provides a manager of patient and family centered care who acts as a liaison between you, your family, hospital staff and administration. The patient representative addresses your rights, concerns and complaints, answers questions, and lets you and your family know about the services that are available to you. Contact the manager of patient experience at (401) 274-1122, ext. 41397. At night and on weekends, call the Patient Service Line at ext. 44968 and leave a message. The manager of patient experience will return your call on the next business day.

Women & Infants Auxiliary

This group offers several services, including baby’s first photo by Mom365, Lori’s Zen & Now Gift Shop, Au Bon Pain café and the Nursing Moms, Etc. store for nursing mothers and newborns. All proceeds from these businesses are donated to the hospital. For more information, go to or call (401) 274-1122, ext. 43151.

Use of Video and Photography Equipment

At the request of our medical staff, we cannot allow the use of video and audio equipment during delivery or a medical procedure. You can use such equipment during labor and after the birth or procedure. Still photography is allowed at any time. Please do not videotape or take still photos of babies in the nursery or through the nursery window.

Smoke- and Tobacco-Free Campus

Women & Infants is a smoke- and tobacco-free campus. Smoking and the use of tobacco are not allowed within 50 feet from the entrances to our buildings or in our parking lots.

Participation in Research Programs

As a Brown University teaching hospital, Women & Infants is involved in important medical education and research programs, and you may be asked to participate. The hospital’s Institutional Review Board reviews all studies. You will be asked for permission before you are involved in any research activity, and you have the right to say no.