What is patient and family centered care?
Patient and family centered care is an approach to health care that shapes policies, programs, facility design, and staff day-to-day interactions. It leads to a more informed allocation of resources, better health outcomes, and greater patient and family satisfaction. At Women & Infants Hospital, we embrace the philosophy of patient and family centered care. We understand that our patients have invaluable input that can enhance our professional knowledge and improve the way we provide care for every patient.
What is a patient advisor?
A patient advisor is a current or former patient or family member who would like to contribute to Women & Infants in a meaningful way. Patient advisors are available to provide feedback, share their personal stories, and assist the hospital by providing the patient voice in a variety of venues to sustain and improve the care we provide. The level of commitment is dependent on the advisor and their role.
What is a Patient and Family Advisory Council?
We have developed several Patient and Family Advisory Councils in different service areas to provide a forum for patients and families to share feedback, suggestions,and ideas to continuously improve quality and patient care experiences. Patient and Family Advisory Councils are comprised of patients, family members, community partners, and hospital staff. Together they model the partnership that is the foundation of the patient and family experience. Advisory council monthly meetings provide the patient/family perspective, ensuring that the voice of families is heard in decisions that can impact them. The commitment would involve attending a monthly meeting, as well as doing additional work, if you choose.
What are the membership criteria?
- Anyone who has been a patient of Women & Infants Hospital or one of its ambulatory settings, a family member of a patient, or a community member interested in making a positive contribution to the hospital.
- The time commitment is dependent upon the advisor’s availability and interests.
How do I join?
- Anyone interested in becoming an advisor or serving on an advisory council is asked to complete an application form.
- Upon receiving your application, a member of the advisory council will contact you and complete a short interview.
- Invitations to join the advisory councils are pending, based on the availability of a position.
- When a position is available, prospective members are invited to attend a council meeting as a guest.
- While there is a three-year term of service on the advisory councils, patient advisors may serve as long as is deemed appropriate by both the advisor themselves and the Director of Patient and Family Support Services.
- All patient advisors will be required to be on-boarded through Women & Infants’ Volunteer Department, which includes a background check, review of health records, and completing an online hospital application and mandatory in-services.
The following is a listing of Women & Infants’ Patient and Family Advisory Councils and their meeting times:
Hospital Wide Advisory Council
Second Thursday of the month, 5-7 p.m.
NICU Family Advisory Council
First Friday of the month, 6:30-8:30 p.m.
OB Patient and Family Advisory Council
Third Tuesday of the month, 5:30-7 p.m.
Oncology Patient and Family Advisory Council
Second Tuesday of the month, 5-7p.m.
For more information, please contact:
Melissa O’Donnell, MSW, LICSW
Director, Patient & Family Experience
Phone: (401) 274-1122, ext. 43112
Fax: (401) 453-7679